Frequently Asked Questions

Message us on WhatsApp with your medicine list or prescription; we confirm availability, pricing, and delivery. 

Only for prescription-only (Schedule H) medicines; OTC items don't require one.

Yes, message us on WhatsApp before dispatch.

We notify you immediately and suggest an alternative or restock timeline.

Yes, just share their prescription or medicine list.

Yes, across Udaipur and via courier pan India. 

Same-day within Udaipur; 24-hour dispatch for orders outside Udaipur, depending on product availability and holidays.

We send status updates over WhatsApp from confirmation to delivery.

Our delivery person contacts you to reschedule.

Timelines may vary around holidays; we confirm expected timing after order placement.

Cash on Delivery (COD) and online payment via UPI/cards.

Yes, processed through standard secure payment gateways.

Yes, every order comes with a proper bill/invoice.

Yes, checked by a licensed pharmacist and sourced from verified manufacturers/distributors.

Message us with a photo on WhatsApp for replacement or refund per our Return & Refund Policy.

Stored and transported under proper temperature control.

Yes, we will provide exact same brand medicine as mentioned in the prescription. We never substitute without consent of customer and doctor.

Returns accepted within 28 days with strip/packaging intact. Not eligible: loose items, OTC items, cold-chain items, surgical items, damaged/opened/near-expiry items. See our full Return & Refund Policy.

Yes, our Monthly Medicine Subscription offers up to 20% savings, refill reminders, and free delivery, with no minimum commitment. Learn more about the Subscription Plan.