Skip to Content

Shipping and Delivery Policy

MedsExpress is a pharmacy based in Udaipur, India. This policy explains how we ship and deliver orders placed through our website or WhatsApp.

1. Introduction

This policy describes how MedsExpress ships and delivers orders placed via the website or WhatsApp.

2. Service Area

MedsExpress delivers Pan-India through third-party courier and transport services. Same-day local delivery is available within Udaipur city.

3. Delivery Methods

Local Udaipur Delivery

Same-day delivery within Udaipur city limits. However, delivery time may depend on availability of stock, holidays and area.

Standard Courier

Used for most medicines and available Pan-India. Orders are shipped through a third-party courier service, and an AWB tracking number is provided to the customer.

Bus/Transport Delivery

Used primarily for cold-chain or temperature-sensitive medicines. The package is shipped by bus or travel services, and MedsExpress shares the driver name, bus or travel operator, and expected arrival time in the customer’s city. The customer must personally collect the package at the stated time and location.

4. Delivery Timelines

We try to provide Delivery is same-day within Udaipur. Orders outside Udaipur are dispatched within 24 hours. Final delivery time depends on the courier or transport provider, destination, product availability, and holidays.

5. Delivery Charges

Delivery is free in select areas within Udaipur. Delivery charges apply elsewhere depending on the location, and the applicable charge is shown clearly before order confirmation.

6. Tracking Your Order

Standard courier shipments include an AWB tracking number. Bus or transport shipments include the driver details, operator name, and estimated arrival information shared directly with the customer via WhatsApp.

7. Failed or Missed Delivery — Important

Standard courier deliveries: If delivery fails because the customer is unavailable or provides an incorrect address, MedsExpress will reship the same order. The customer must bear all shipping and return charges for both the failed delivery and the reshipped delivery.

Bus/transport deliveries for cold-chain items: The customer is solely responsible for collecting the package at the stated time and location. If the customer fails to collect it, MedsExpress is not responsible for the condition or loss of the medicines, and the customer remains liable to pay the full order amount regardless of non-collection. This is a firm and non-negotiable policy.

8. Returns Related to Shipping

For return eligibility unrelated to delivery failure, please See our Return & Refund Policy.

9. Contact Us

For delivery-related queries, please contact MedsExpress at medsexpressudaipur@gmail.com or +91-9509952575.